sofiallanos

1. Do you ship internationally?

Yes, we ship worldwide from Colombia, FedEx and DHL are the usual carriers we use.

2. How long will my order take to arrive?

We process your order in the next 1-3 business days after received. FedEx and DHL take 3–15 business days, depending on the destination and local customs.

3. How much is shipping?

We offer Free Shipping for orders over 180 USD, for all orders of less than 180 USD flat shipping rate is 22 USD.
4. Will I have to pay taxes or duties?

For international orders, import taxes and duties depend on each country’s regulations and are the responsibility of the customer.

1. Can I exchange or return a product?

All international sales are final and are not eligible for return or exchange.

1. What materials do you use?

All our pieces are made of stainless steel, with 18k gold plated for gold and rose gold items. They are highly durable and hypoallergenic.

2. Are they water-resistant?

Yes, all our pieces are water-resistant.

3. How should I care for my SOFIALLANOS jewelry?

Avoid applying perfumes or lotions if your piece is gold or rose gold.

Use a soft cloth to clean them and store them in their pouch when not in use.

1. How can I contact you?

If you have any additional questions, you can send us a message at: contact@sofiallanos.com

2. What are your customer service hours?
Our customer service hours are Monday to Friday from 9:00 am to 5:00 pm, and Saturday from 9:00 am to 12:00 pm Colombia time.